KIK Custom Products

Order Management Specialist

Job Location CA-ON-Vaughan
Posted Date 4 weeks ago(8/29/2020 8:31 AM)
Job ID
# Positions
Min. Years Exp.
KIK Household
Required Education
Bachelor's Degree


As one of North America’s largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care (“HPC”), over-the-counter (“OTC”), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.

KIK has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America.

KIK Consumer Brands – Household Division Our Household Division (“Household”) is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. . In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products.



We are searching for a manufacturing Order Management Speicalist (Customer Service Representative) to join our dynamic Customer Service Team based in Concord.  The Order Management Specialist functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage  requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability.


  • Order management for a set of customers or division of a customer
  • Maintaining Customer Service Levels at 98% or higher
  • Expedites plant input into any customer reports, ensure content consistency
  • Monitors deployment instructions from the customer to ensure prompt shipment. Trouble shoots barriers to shipments
  • Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
  • First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
  • Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
  • Work closely with Customers/Buyers to ensure account is managed at a high level
  • Faxed/Email Orders – manual entry
  • EDI Integrated orders to be maintained and to be troubleshooted on a daily basis (e.g integration errors, dowloading issues with dates, SKU's , UPC codes, ordering pattern, duplicate PO's, Ship Via, descriptions, etc.) 
  • Daily issues inclusive but not limited to PO discrepencies, refused loads, crediting of invoices, item/customer master issues, customer issues, etc. 
  • Liase between various departments, including Transportation, PMO, AR/AP, Supply Chain, Waehouse Shipping Managers and Sales. 
  • Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments
  • Enters manual orders at an accuracy of 98% & above
  • Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time
  • Fax/Email confirmations to customers within 24 hours of receipt
  • Enters and revises transshipments.  Communicates receipt and provides the Sales & PO # to appropriate plan
  • Manage and update Account Summary Sheets for assigned Accounts
  • Troubleshoot orders - working with Customers to correct PO's e.g. incorrect price, incorrect quantity, underweight, etc.
  • Monitor SKU's/promo quantities. Alerting certain groups within the company in advance to avoid shortages and pushes
  • Problem solving - daily interaction with all plants - rushes, shortages, substitutions
  • Checkpoint Report - Identify the daily standing of the order whether it is cleared or requires investigation.
  • Late Shipment Report - Research PO's that are late, communication is essential with all departments especially with Transport to monitor the Customer PO’s delivery
  • Handle assigned customers’ orders by deleting, revising quantities and entering shipping instructions, along with PO and customer maintenance
  • Must be knowledgeable with the process of customer’s purchase orders through to receipt of payment, to manage and resolve issues simultaneously
  • Flexibility and availability is a must
  • All other duties as assigned


  • Manufacturing Industry experience is required
  • Minimum of High School Diploma / GED
  • Community College Diploma, Bachelor's Degree also welcome to apply
  • Advanced Excel skills and MS Word
  • JD Edwards and EDI Intergration considered an asset. Other ERP/MRP system experience acceptable
  • Plant Capability knowledge and Customer Knowledge (people and process)
  • Driven, empathetic, decisive, diplomatic, with sound judgment
  • Excellent inter-personal and Customer Service skills
  • Accuracy and expendiency are a must
  • Multi-tasking, problem solving and high attention to detail. 
  • Analytical skills, dependability, adaptability and initiative are essential
  • Excellent verbal and written communication skills

A Career with KIK Offers:


KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. 


Thank you for your interest and consideration of a position with KIK Custom Products.


KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin.


Accommodation is available upon request.


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