KIK Custom Products

  • Director, SAP

    Job Location CA-ON-Concord
    Posted Date 3 weeks ago(11/30/2018 1:22 PM)
    Job ID
    # Positions
    Min. Years Exp.
    KIK Corporate
    Required Education
    Bachelor's Degree
  • Overview

    The Director, SAP position is part of KIK Custom Products’ – Information Systems team. The incumbent will manage the SAP team consisting of internal and offshore resources.  The incumbent will work directly with business executives, such as the IS/ IT leadership team to define long-term enterprise technology strategies and roadmaps. The incumbent will also be responsible for embedding and supporting the processes in a standards-based environment, deployed globally and accessible across the organization.


    This role is based in Concord, ON but will have responsibilities for global locations with travel requirements ranging from 15-20%.


    People Management & Leadership

    • Lead and provide mentorship to the team, ensuring they meet their operational and development goals.
    • Identify and close skills and knowledge gaps of team members (internal and offshore) continuously.
    • Manage the performance of direct reports. Set appropriate contexts and establish prescribed limits for subordinates, including setting an effective framework of policies and procedures for the work in the team.
    • Act as a mentor for team members by providing effective coaching to maximize performance, promote accountability, build shared knowledge and enhance the team environment.
    • Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning.


    Relationship Management

    • Develop strong and successful relationships with key contacts at all levels of the organization including Business Operations, Systems and Executives, to ensure internal/external client and stakeholders’ needs are not only met, but often exceeded.
    • Coordinate with process owners to ensure efficiency, effectiveness and consistency across all programs, project and release delivery processes.
    • Facilitate information flow among the business & IS/IT groups to gather and share information that will enhance program, project and release delivery capabilities.
    • Act as the escalation point for issues related to operational issues and supplier performance or deviations from original work estimates etc. Taking appropriate actions to resolve the issue.


    Application Strategy

    • Development of a strategic roadmap for SAP BW, SAP ECC and any other applications that integrate with SAP.
    • Act as the systems advocate for the design and building of solutions that promote agility, business capability, operability and efficiency.
    • Ensure effective cost management for each application and develop / manage budgets for application support & related activities.
    • Manage the prioritization and mitigation of all risks related to the ongoing operation of the application and deployment of new changes to ensure 99.5% system availability.

    Solutions Architecture


    • Define and drive solutions architecture principals, software development life cycle and software development methodologies to keep in line with strategic enterprise systems technology plans to support current and anticipated business needs.
    • Assess industry and technology solutions to establish optimum systems architecture supporting advancement of the company objectives.
    • Evaluate short-term or long-term priorities, and develop actionable plans
    • Collaborate with internal stakeholders, clients, solution vendors and end users to identify business requirements and translate these into technical specifications and systems architecture
    • Leverage external industry knowledge, standards and advancements to further the objectives of the company internally.
    • Perform other related duties as assigned.



    • Bachelor's Degree in Information Management, Computer Science, or other business-related fields is preferred.
    • 10+ years of experience as an Application/Solution Architect, and managing SAP teams consisting of SAP Functional, ABAP programmers and BASIS.
    • 10+ years of experience in a multi-location, global environment.
    • Knowledge of JDE Edwards and Oracle cloud will be considered an asset
    • Project Management Professional (PMP) certification and a Masters of Business Administration (MBA) will be considered an asset.
    • Ability to develop strong client relationships at the Executive level (Director/Vice President/Chief Experience Officer levels) in relevant market and the ability to leverage them to assess potential sales opportunities

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