KIK Custom Products

  • Consumer Claims Coordinator

    Job Location CA-ON-Concord
    Posted Date 4 weeks ago(10/24/2018 7:10 PM)
    Job ID
    # Positions
    Min. Years Exp.
    Required Education
    High School Diploma/GED
  • Overview

    COMPANY: As one of North America’s largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care (“HPC”), over-the-counter (“OTC”), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.

    KIK has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America.

    KIK Consumer Brands – Household Division Our Household Division (“Household”) is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. . In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products.


    • Data entry - entering numerous consumer claims into a dedicated CRS system
    • Written communication - composing letters to consumers & customers communicating updates
    • Maintain claims liability database
    • Quarterly archival of documents
    • Data Verification
    • Obtaining and sending SDS, and technical data sheet requests
    • Drafting of and requesting FedEx return labels
    • Sending care packages and secondary label requests
    • Writing/Sending supporting documentation obtainment package
    • Writing of resolution letters for branded household division
    • Curating secondary information
    • Managing large amounts of inbound and outbound calls in a timely manner
    • Identify consumers’ needs, clarify information, research issues and provide solutions and/or alternatives.
    • Management of consumer questions/comments through social media
    • Perform duties amended as required.


    • Minimum high school diploma; College degree preferred
    • Minimum 2 years’ experience in a high volume consumer engagement, deadline driven environment
    • Minimum 2 years’ experience in consumer claims/ conflict resolution handling an asset
    • Experience in a service role directly with the end user/consumer
    • Candidate must be bilingual: English/Spanish


    Knowledge, Skills and Abilities:

    • Ability to meet tight deadlines and accuracy standards
    • Attention to detail with strong analytical and problem solving skills
    • Strong oral and written communication skills
    • A reliable and adaptable team payer that is service oriented
    • Ability to be flexible and change with environment and demands
    • Ability to communicate negative news and handle conflict
    • Proficient with all Microsoft Office products and intermediate level Excel
    • Ability to learn new systems and work under immediate supervision
    • Follow pre-established guidelines to perform core functions of the job
    • Proven ability to naturally diffuse situations and tactfully deal with irate consumers
    • A positive and optimistic personality is key
    • Excellent phone etiquette is required
    • Must be well organized, detail oriented and possess effective time management skills
    • A self-starter able to demonstrated strong and independent work initiative
    • Able to cope under pressure, prioritize, handle multiple tasks and meet tight deadlines


    A Career with KIK Offers:


    KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. 


    Thank you for your interest and consideration of a position with KIK Custom Products.


    KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin.


    Accommodation is available upon request.

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