KIK Custom Products is one of North America’s largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care (“HPC”), over-the-counter (“OTC”), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control.
Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.
The Helpdesk Technical Support Analyst will be responsible for the effective day to day operation of the IT Helpdesk via phone, email, remote access and face to face. This person will be responsible for the timely resolution of end user issues, the escalation of issues and requests when necessary and reporting issues that require additional levels of expertise. The Technical Support Analyst will also be responsible for updating or creating knowledge base content as they resolve problems and issues. They may be asked to provide input and suggestions for Service Desk improvement. This role requires regular interaction with IT staff and management, necessary to resolve technology issues and improve IT services.
REQUIRED TECHNICAL SKILLS:
REQUIRED NON-TECHNICAL SKILLS: