The Helpdesk Technical Analyst will be responsible for the effective day to day operation of the IT helpdesk via phone, email, remote access and face to face. This person will be responsible for the timely resolution of end user issues, the escalation of issues and requests when necessary and reporting issues that require additional levels of expertise. The Technical Analyst will also be responsible for updating or creating knowledgebase content as they resolve problems and issues. They may be asked to provide input and suggestions for Service Desk improvement. This role requires regular interaction with IT staff and management, necessary to resolve technology issues and improve IT services.
REQUIRED TECHNICAL SKILLS:
REQUIRED NON-TECHNICAL SKILLS:
KIK is an Equal Opportunity / Affirmative Action Employer