KIK Custom Products

Customer Service Account Planner

CA-ON-Concord
1 week ago
Job ID
2017-4776
# Positions
1
Min. Years Exp.
1
Division
KCB
Required Education
High School Diploma/GED

Overview

As one of North America's largest independent manufacturers of consumer packaged goods (“CPG”), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion household and personal care, over-the-counter, and pool additives categories, we maintain close relationships with over 70 global CPG customers and virtually every relevant major North American retailer. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.

KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services.

 

KIK Consumer Brands – Household Division

Our Household Division (“Household”) is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. . In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products.

 

KIK Consumer Brands – Pool Division

KIK’s Pool Additives Division (“Pool”) is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat.

 

We are searching for a manufacturing Customer Service Representative to join our dynamic Customer Service Team based in Concord.  The Customer Service Representative functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage  requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the KIK team. The key to this role is high self motivating initiative and detailed follow-through ability.

Responsibilities

  • Order management for a set of customers or division of a customer
  • Expedites plant input into any customer reports, ensure content consistency
  • Monitors deployment instructions from the customer to ensure prompt shipment, to reduce Finished Goods inventory. Trouble shoots barriers to shipments
  • Provides updated pricing to the customer at intervals compliant with our contractual obligation and ensure there are no payment issues
  • Collects from plant personnel the information required to complete customer dashboards, metrics etc
  • First stop for Accounts Receivable issue resolution for price discrepancy for Short Payments, etc
  • Ensure that customer Purchase Orders received are compliant for price agreement, quantity agreement and terms and conditions
  • Faxed/Email Orders – Manual entry
  • Identify correct Bill to and Ship to, shipping via, plant location, item numbers, price, applicable charges, and add comments
  • Enters manual orders at an accuracy of 98% & above
  • Prioritizes daily orders in order of importance and shipment dates to ensure adequate lead time
  • Fax confirmations to customers within 24 hours of receipt
  • Enters and revises transshipments.  Communicates receipt and provides the Sales & PO # to appropriate plant
  • Maintain & Updates several spreadsheet for CS department
  • Receive and monitor customers PO's
  • Enter & Revise Transshipments as needed
  • Manage and update Account Summary Sheets for assigned Accounts
  • Troubleshoot orders - working with Customers to correct PO's e.g. incorrect price, incorrect quantity, underweight and so on.
  • Monitor SKU's/promo quantities. Alerting certain groups within the company in advance to avoid shortages and pushes
  • Daily communications with several departments such as sales, I.T, accounting, plants, product development, transportation, supply chain
  • Problem solving - Daily interaction with all plants - rushes, shortages, substitutions
  • Checkpoint Report - Identify the daily standing of the order whether it is cleared or requires investigation.
  • Late Shipment Report - Research PO's that are late, communication is essential with all departments especially with Transport to monitor the Customer PO’s delivery
  • Experience with EDI Integration and JDEdwards considered an asset  

Qualifications

A Career with KIK Offers:

KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, or national origin.

Thank you for your interest and consideration of a position with KIK Custom Products

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